Returns and Exchanges
We're always happy to assist customers if they made the wrong purchase on any UNOPENED items within 30 days of their purchase with valid proof of purchase. Since we sell items considered hygienic product, we can't have an open-ended return policy.
We can not restock or resell items that have been opened, washed, tried on. We hope you understand why we have this policy as you would not want to receive such items in your order.
For all return requests for items purchased through www.Charliebanana.com, send us an email, supporthk@charliebanana. com. We will issue you a Return Authorization Form and provide you with all return details. Your product must be received in our warehouse within the next 15 days or we will not be able to issue you a refund and only an exchange can be offered.
Shipping charges are non-refundable.
For any Charlie Banana® products purchased in any other stores please contact Winc Design directly at supporthk @ charlie banana . com and they will be able to assist you with their respective return policy.
Gift certificates cannot be returned for refund.
The Charlie Banana® Team